Frequently Asked Questions (FAQ)
What services does Golden Paper Prints offer?
We specialize in custom printing solutions, including business cards, flyers, brochures, posters, uniforms, and personalized merchandise. Our team also provides design support to ensure your artwork looks perfect in print.
How can I place an order?
You can place an order directly through our website or by contacting us via WhatsApp (+971 56 979 8039) or email (support@goldenpaperprints.com). Once you confirm your design and make the payment, we’ll start production.
Do you provide design assistance?
Yes! If you don’t have a ready-to-print design, our in-house designers can help you create or adjust artwork to fit print requirements.
What file formats do you accept for printing?
We accept most common formats, including PDF, AI, PSD, PNG, and JPEG. For the best results, we recommend high-resolution files (300 DPI or higher).
How long will it take to receive my order?
Production times vary depending on the product and order size. Standard orders usually take 3–7 business days, while urgent orders can be processed faster (rush fees may apply).
Do you offer delivery services?
Yes! We deliver across the UAE and can arrange international shipping upon request. Delivery charges vary based on location and order size.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and approved online payment methods. Full payment is required before production begins.
Can I cancel or change my order after placing it?
Orders can only be canceled within 4 hours of confirmation. After that, cancellations are subject to fees as outlined in our Return & Cancellation Policy.
What is your return/refund policy?
Due to the custom nature of our products, returns are only accepted for defective or incorrect items. Please contact us within 7 days of receiving your order.
How can I contact customer support?
You can reach our support team via:
WhatsApp: +971 56 979 8039
Email: support@goldenpaperprints.com
Or through our website contact form
We’re always happy to assist you!
