RETURN POLICY – GOLDEN PAPER PRINTS
UNDER WHAT CIRCUMSTANCES DOES GOLDEN PAPER PRINTS ACCEPT PRODUCT RETURNS?
At Golden Paper Prints, our products are custom-made and personalized to meet the unique requirements of each client, making them unsuitable for resale.
If you experience an issue with your order, we encourage you to contact our customer service team at support@goldenpaperprints.com within seven (7) days of receiving your order.
Returns will only be accepted once approved by our customer care division, and we accept returns solely for issues related to printing quality, product defects, or production inconsistencies.
HOW TO INITIATE A RETURN?
If you wish to file a complaint, please email our support team with your order details. One of our specialists will respond within 1–2 working days.
If your return or refund request is approved, you will receive a return tracking ID with further instructions.
When mailing items back to Golden Paper Prints, all products must be returned with the provided return label, along with any required samples or invoices. Once your return is approved, we will arrange for a refund to your original payment method.
RETURNS ON DIGITALLY PRINTED PRODUCTS
If you receive damaged, defective, or incorrect items in your custom-printed order (excluding errors in text/content provided by the customer), please contact our team at support@goldenpaperprints.com.
Refunds can only be issued if the product is confirmed defective due to a manufacturing or production error. If you are dissatisfied with your order for any other reason, please reach out—we will do our best to resolve the issue.
Note: To avoid disappointment, we strongly recommend ordering a sample print before placing bulk orders.
Golden Paper Prints does not assume responsibility for:
- The use of specific apps or tools.
- Results from particular applications.
- Suitability of products for customer-specific requirements.
Customers are responsible for confirming product suitability before purchase.
PAYMENT, ORDER PLACEMENT, AND CANCELLATIONS
- All payments are processed in AED (United Arab Emirates Dirham).
- Due to the custom nature of our products, production will only begin after full payment (including printing, handling, and delivery charges) has been received.
- Clients must approve final proofs (electronic or paper) before printing begins. Once proofs are approved, jobs are sent to press and no further changes can be made.
Order Cancellations:
- Orders can be canceled within 4 hours of confirmation, subject to a 6% cancellation fee (or AED equivalent).
- Orders canceled after 24 hours will incur a 50% charge to cover pre-press and preparation costs.
- We cannot guarantee cancellations once an order has entered the production stage.
At Golden Paper Prints, our goal is to ensure every customer is satisfied with the quality of their product. While our return and refund policy is limited due to the customized nature of our work, we are committed to resolving any genuine issues with care and professionalism.
